Privacy Policy

Armoured Community Care Services
Effective Date: 16th October 2025

1. Introduction
Armoured Community Care Services (“we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our community care services.
We are bound by applicable privacy laws and regulations, and we handle all personal information in accordance with these legal requirements.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

Identification Information: Name, date of birth, address, contact details, emergency contact information
Health Information: Medical history, current health conditions, medications, allergies, dietary requirements, mobility needs
Care Information: Care plans, service notes, incident reports, progress records
Financial Information: Payment details, funding arrangements, insurance information
Demographic Information: Cultural background, language preferences, family composition
Documentation: Identification documents, medical reports, assessments from healthcare professionals

2.2 How We Collect Information
We collect information:

Directly from you or your authorized representative
From healthcare professionals and service providers involved in your care
From family members or carers (with appropriate consent)
From government agencies or funding bodies
Through our service delivery and care documentation

3. How We Use Your Information
We use your personal information for the following purposes:

Service Delivery: To provide, coordinate, and manage your care services
Care Planning: To develop, implement, and review your individual care plan
Health and Safety: To ensure your safety, well-being, and quality of care
Communication: To contact you or your representatives about services, appointments, or important updates
Compliance: To meet our legal and regulatory obligations
Billing and Administration: To process payments and manage service agreements
Quality Improvement: To monitor, evaluate, and improve our services
Training: To train our staff (with identifiable information removed where possible)

4. Disclosure of Your Information
We may share your information with:

Healthcare Providers: Doctors, nurses, allied health professionals, hospitals, and other medical practitioners involved in your care
Service Partners: Other care providers who deliver services to you
Funding Bodies: Government agencies or insurance providers who fund your care
Emergency Services: In emergencies where your health or safety is at risk
Legal Authorities: When required by law or court order
Family Members/Representatives: With your consent or as authorized by law
Professional Advisors: Legal, financial, or other professional advisors bound by confidentiality

We will only disclose your information where we have your consent, are legally required to do so, or where disclosure is necessary for your care and safety

5. Data Security
We implement appropriate security measures to protect your personal information, including:

Secure storage of physical records in locked facilities
Password-protected electronic systems with restricted access
Staff training on privacy and confidentiality obligations
Regular security audits and updates
Confidentiality agreements with all staff and contractors
Secure disposal of records when no longer required

6. Your Rights
You have the right to:

Access: Request access to your personal information held by us
Correction: Request correction of inaccurate or incomplete information
Restriction: Request restrictions on how we use your information
Withdrawal: Withdraw consent for certain uses of your information (where this does not affect our legal obligations)
Complaint: Complain about how we handle your information

To exercise these rights, please contact our Privacy Officer using the details below.

7. Retention of Information
We retain your personal information for as long as necessary to:

Provide ongoing care services to you
Meet our legal and regulatory obligations
Resolve disputes or enforce our agreements

After this period, we securely destroy or de-identify your information in accordance with legal requirements.

8. Children and Vulnerable Adults

When providing services to children or vulnerable adults, we take extra care to protect their privacy. We collect and use information in their best interests and in accordance with applicable laws regarding capacity and consent.

9. Third-Party Services

If we engage third-party service providers (such as IT support, contractors, or service partners), we ensure they handle your information securely and in accordance with privacy laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be available on our website and at our premises, and we will notify you of significant changes.

11. Complaints and Concerns

If you have concerns about how we handle your personal information, please contact us first. We will investigate and respond to your complaint promptly.
If you are not satisfied with our response, you may contact: privacy@armouredcare.com.au

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact:
Privacy Officer
Armoured Community Care Services
Email: privacy@armouredcare.com.au
Website: armouredcare.com.au

Acknowledgment
By engaging our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.