Still Have Questions
If you cant find the answers you’re looking for, please give us a call.
Opening Hours
Monday – Friday
8.00 – 5:00 pm
Saturday
9.00 – 10:00 pm
Sunday
10.00 – 12:00 pm
Q: What areas do you service?
A: We currently service Adelaide, Broken Hill, Mildura, and Wilcannia. Contact us to check if we cover your specific location.
Q: What is the first step?
A: Contact us! We’ll have an initial conversation, then arrange a time to meet (in person or video) to discuss your needs.
Q: Do you do home visits?
A: Yes, we prefer to meet you at home for the initial assessment so we can understand your environment and needs.
Q: How long does the assessment take?
A: Usually 1-2 hours. We’ll discuss your goals, needs, current situation, and how we can help.
Q: What do I need to bring to prepare?
A: Just yourself! If you have an NDIS plan, having that handy is helpful, but not essential for the first conversation.
Do I need to be on the NDIS?
A: No. While we’re an NDIS registered provider, we also support private clients who aren’t on the NDIS.
How quickly can I start receiving support?
A: Often within 3-7 days, depending on your needs and our availability. We aim to start as quickly as possible.
Can I choose my support worker?
A: Yes! We carefully match you with workers based on your needs and preferences. If it’s not a good fit, we’ll find someone else.
What if my regular worker is unavailable?
A: We aim to provide the same worker consistently, but if they’re sick or on leave, we’ll arrange a replacement and introduce them to you first.
What if I am NDIA managed?
A: No problem. We’re fully NDIS registered and can work with agency-managed participants. We handle all the claiming.
Do I need a Service agreement?
A: Yes, we’ll create a written service agreement before starting services. This protects both you and us.
Can I use my current NDIS plan with ARMOURED Care?
A: If you have funding for the support categories we provide, yes! We’ll review your plan together.
What if I run out of funding?
A: We’ll monitor your funding and let you know well in advance if you’re running low. You can then request a plan review or switch to private payment.
How much does your service cost?
A: NDIS services are charged per the NDIS price guide. Private services have competitive hourly rates. Contact us for specific pricing.
Are there any additional fees?
A: No hidden fees. We charge for the support time provided, plus any transport costs if applicable. All pricing is transparent.
How do I pay?
A: NDIS participants: We claim directly from NDIS or invoice your plan manager. Private clients: We accept direct debit, card, or direct deposit.
What if I need to cancel?
A: We understand things come up. Please give us 24 hours notice where possible. NDIS cancellation fees may apply per NDIS pricing rules.
Can I have the same worker everytime?
A: We aim for consistency and will try to provide the same worker(s). This builds trust and better support.
Can support workers help with medication?
A: We can provide medication reminders and assistance, but not medication administration (unless specifically trained and authorized).